Refund policy
We want you to be satisfied with your purchase. You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, the item must be:
- In the same condition in which it was received
- Unused and undamaged, unless the item was received damaged or defective
- Returned with all original packaging, accessories, and included items when applicable
Return Shipping
Unless an item was received damaged, defective, incorrect, or not as described, the customer is responsible for return shipping costs.
We do not offer price matching.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or significantly different from the product description, please contact us as soon as possible after delivery. We may request photographs or other information to help resolve the issue.
When appropriate, we will provide instructions for returning the item and determine whether a replacement, refund, or other resolution is available.
How to Request a Return
To request a return, please contact us using the contact information provided on our Contact Information page. Please include your order number and a brief description of the reason for the return.
Do not send an item back before receiving return instructions from us.
Refunds
Once your returned item is received and inspected, we will notify you whether the return has been approved.
If approved, the refund will be issued to the original payment method used for the purchase. Please allow your payment provider's normal processing time for the refund to appear in your account.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item was received damaged or defective.
Cancellations
If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to cancel an order before it has been processed or shipped. Once an order has been processed or shipped, it may no longer be possible to cancel it and the order may need to be handled under our return policy.
Non-Returnable Items
Items that are specifically identified as non-returnable on the product listing are not eligible for return unless they arrive damaged, defective, incorrect, or not as described.